ITIL – Service Transition Overview

1. Transition Planning and Support
2. Change Management: Ensure reliability & continuity of IT services, minimize risk of change
3. Service Asset and Configuration Management (SACM): Via CMS logical representation of physical infrastructure
4. Release and Deployment Management: Ensures planned & cost effective implemented it service
5. Service Validation Testing: Confidence that new service delivers expected outcome
6. Evaluation: Service change has intended effect & desired effect
7. Knowledge Management: Availability & quality of knowledge assets

7 R’s of Change management

1. Raised
2. Reason
3. Return
4. Risk
5. Resources
6. Responsible
7. Relationship

Service Transition Roles:

1.  Service Transition Management
2. Planning & Support
3. SACM Management (Service Asset & Configuration Management)
4. Change Management
5. Performance & Risk Management
6. Service Knowledge Management
7. Service Test Management
8. Release & Deployment Management
9. Release Packaging & Build
10. Release Packaging & Build
11. Deployment
12. Early Life Support
13. Build & Test Environment Management

Terms:

• Build
• Change
• Configuration Item (CI)
• Configuration Management System (CMS)
• Definitive Media Library
• Release
• Release Unit
• Service Knowledge Management System (SKMS)
• Transition
• Validation
• Change Advisory Board: Customer, Process, Technical